![]() Reducing costs while maintaining strong performance and improving reporting accuracy Through handset receipts, Fetch receives confirmation that messages are received by-not just sent to-an end user’s device. Not only do recipients find a short code “more recognizable”, it also provides better insights. Then, successful and failed deliveries alike trigger an SMS, with a URL for rescheduling included when necessary.įetch communicates with customers through a short code number for better recognition and transparency. This message includes a URL where the customer can schedule the delivery. First, recipients are notified when their package arrives at a Fetch facility. With the Telnyx SMS API, Fetch programmatically texts end users at critical points of the delivery process. Fetch achieves these communications quickly and accurately, via SMS. By communicating directly with package recipients, Fetch removes middlemen, enhances flexibility and reduces confusion and stress. Notification, scheduling and confirmation are essential components of Fetch’s customer journey. Using notifications to improve customers’ order tracking and receiving experience Serving over 1000 communities and saving over 35 staff hours on average per customer, per week, Fetch provides recipients with simple, custom scheduling options to ensure smooth, timely deliveries. With all these potential pitfalls, it’s no wonder that failed or untimely deliveries, delays or even total package losses have become commonplace.įounded in 2016, Fetch eliminates the chaos in package delivery, prioritizing convenience and regenerating excitement for package recipients across the United States. Oftentimes, building staff or neighbors end up getting roped into the delivery process, creating further confusion over where a package has ended up and to whom it belongs. Apartment complexes, on the other hand, often involve various entry points, gates, elevators and mailbox systems that a package must navigate to reach its final destination. Houses, townhouses and duplexes might be easy to locate, but a package left untended at a front door is vulnerable to theft or damage. Each type of residence presents its own delivery challenges. ![]()
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